Shipping policy

Shipping Policy

Welcome to Monarch Design. Every item is carefully produced, packed, and prepared from our UK studio with a focus on quality and presentation. Below you’ll find everything you need to know about our shipping process.

Processing Times

As many of our products are made to order, please allow:

1–5 working days for order processing and production
Additional time during peak seasons, product launches, or holiday periods

Orders are processed Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

UK Shipping

We currently ship across the United Kingdom using trusted courier and postal services.

Estimated delivery times after dispatch:

Standard Delivery: 2–4 working days
Express Delivery: 1–2 working days (where available)

Shipping costs are calculated at checkout based on order size, weight, and delivery method.

International Shipping

We ship to selected international destinations.

Estimated delivery times vary by location and customs processing, but typically range between:

Europe: 5–10 working days
Rest of World: 7–21 working days

Please note:

International customers are responsible for any customs charges, import duties, or local taxes applied by their country.
Delivery estimates are not guaranteed and may vary during busy periods.

Packaging

All orders are securely packaged to help ensure they arrive safely. We aim to use protective and recyclable packaging materials wherever possible.

Delays & Delivery Issues

While we work closely with our shipping partners, occasional delays can occur due to weather, courier issues, customs processing, or peak demand periods.

If your order has not arrived within the expected timeframe, please contact us and we will be happy to help.

Incorrect Addresses

Please ensure your shipping address is correct before completing your order.

Monarch Design cannot be held responsible for orders shipped to incorrectly entered addresses. If an order is returned to us, additional postage costs may apply for re-delivery.

Damaged or Lost Orders

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number and supporting photos where applicable.

We will work quickly to resolve the issue.